The shipping costs are 2.90€ within Germany and 4.90€ for all other European countries.

All Bonzea products are manufactured in the EU and undergo quality control in Germany.

A complete list of ingredients for each product can be found on the respective product page.

All BONZEA® products are vegan and not tested on animals. We only test on humans.

Not currently, but we will update our list of authorized resellers soon.

Our customer service team is based at our headquarters in Dortmund, Germany.

We are online Monday to Friday from 8:30 a.m. to 4:30 p.m. (CET)

We always endeavor to respond to your email within 24 business hours. However, during periods of high volume, our response time may vary between 24 and 48 hours. This does not include weekends and holidays.

Email customer service - support@bonzea.de

We accept the following payment methods: PayPal, bank transfer, credit card, Apple Pay, Google Pay, Klarna, Amazon Pay, Sofortüberweisung and AMEX.

You can sign up for our newsletter at the bottom of the page. Welcome Bonita!

Shipping to Germany, Austria and the Netherlands: Please expect 1 to 2 working days delivery time.

For other European countries: Delivery usually takes about 2 to 6 working days after dispatch from our warehouse.

BONZEA® accepts no responsibility for delays in shipping, as these are the responsibility of the shipping service provider. However, we will do everything we can to help you as best as possible if you have any problems.

All orders to Europe are shipped from our distribution center in Germany.

Customs duties and import taxes should not normally apply to your order unless you are located in Switzerland or Norway. Orders are shipped from Germany and may be subject to standard import duties and taxes in Switzerland and Norway. The amount of these charges depends on the value of your order.

Import taxes are set individually by each country and are beyond our control.

Unfortunately, this is not possible. Once your order has left our warehouse, we can no longer make any changes.

Please always check your order details carefully and inform our customer service team at support@bonzea.de as soon as you notice an error. BONZEA® accepts no liability for missing orders due to incorrect or incomplete address information.

You can track your order using the tracking number and link sent to you in the shipping confirmation email. If for any reason this doesn't work or you have trouble finding this information, please contact our team at support@bonzea.de .

BONZEA® will only accept returns if the products are unused and returned in their original packaging within 14 days of delivery. Returns of products with opened packaging or damaged items cannot be processed.

For eligible refunds, BONZEA® will refund the cost of the product, less shipping and handling charges.

All shipping costs for returns are the customer's responsibility and are non-refundable. We recommend using a trackable shipping service to ensure that the return arrives safely to us.

If your return is lost in transit and there is no tracking available, BONZEA® will not be liable for the return and may not be able to offer a refund or exchange.

To request a return, please contact us at support@bonzea.de .

Once your product has been received at our warehouse, we will notify you via email to discuss exchange or refund options.

Welcome to the BONZEA family! You will first receive a confirmation email with all the details of your order. We will endeavour to dispatch your order the next working day. As soon as your order has left our warehouse, we will send you a separate shipping confirmation with all the tracking information.

All cancellation requests are reviewed individually. Please send us an email as soon as possible to support@bonzea.de with the subject "Cancel order".

If your order has not yet been sent to our warehouse, we may be able to process your request. If your order has already been shipped or you have not informed us in time or with sufficient information, unfortunately we cannot process your request.

BONZEA® assumes no responsibility for unwanted or incorrect orders. Cancellations and refunds are not guaranteed.

We are sorry that your order arrived damaged. Please send pictures of the damaged products along with your order number to support@bonzea.de . Our customer service team will then help you as quickly as possible.

Don't worry, we're here to help! Please email our customer service team at support@bonzea.de with your order number and the correct email address. We will update the information and resend you the order and shipping confirmations so you have all the details to track your delivery.